Le Bon opens by arguing that his era is entering the Age of Crowds, a period in which the opinions and actions of the masses, not of princes or philosophers, will determine the destiny of civilisations. His aim is not to celebrate this but to describe it accurately, so that statesmen and legislators who must govern crowds will understand the creature they face.
Book I establishes the psychology of the crowd mind. Once individuals gather under certain conditions, their conscious personalities disappear and are replaced by a collective character governed by unconscious forces they share. The intellectual level of the crowd is always below that of its individual members; what increases is emotional intensity. The crowd is impulsive, credulous, intolerant of uncertainty, and susceptible to exaggeration in all directions. It can be as heroic as it can be criminal, depending entirely on what suggestion it has received.
Book II turns to the formation of crowd opinions. Le Bon distinguishes remote factors (race, tradition, time, institutions, education) from the immediate factors that actually ignite the crowd mind at a given moment. Among the immediate factors, he gives central importance to images and words (whose power comes not from their meaning but from the emotions they evoke), to illusions (which crowds prefer to truths), and to the complete powerlessness of rational argument. The three instruments of active crowd influence are affirmation, repetition, and contagion: a simple claim, repeated without modification, eventually becomes accepted as self-evident.
The third mechanism is prestige, a kind of magnetic authority that paralyses judgment in those who feel it. Le Bon distinguishes acquired prestige (title, rank, fortune) from personal prestige (the rarer inner fascination that certain leaders possess independently of position). It is personal prestige, combined with the conviction of a man who has been wholly captured by an idea, that produces the great crowd-leaders of history. The crowd, he insists, is constitutionally unable to do without such a master; it will find one and obey with a servility it would never grant to a government.
Book III surveys the different kinds of crowds in practice: juries, electoral crowds, parliamentary assemblies, criminal mobs. In each case Le Bon shows the same forces at work, modified only by the composition and context. The book closes as it began: on the observation that the age of crowds has arrived, that crowds are powerful for destruction but incapable of the sustained, rational discipline that civilisation requires, and that whoever wishes to lead men must therefore understand not their reason but the hidden springs of their imagination and sentiment.