Twenty Years at Hull-House is part memoir and part argument. Addams opens with her Illinois childhood and her father, a Quaker miller and state senator who was her early moral compass, then traces the restless, half-sick years after college when she could not find work equal to her ideals. A visit to the squalor of East London, where she watched a crowd bid farthings for decaying vegetables, fixed in her an impression of urban misery she could not shake.
She names the long delay between schooling and useful action the snare of preparation, a phrase she later found in Tolstoy. Travel, a medical course abandoned to illness, and aimless culture left her convinced that the educated young are spread with a curious inactivity at the very period when they long to construct the world anew. The remedy came into focus on later visits to Toynbee Hall in London, the settlement that gave her a model: educated people living in a poor district, sharing its life rather than merely studying it.
In 1889 Addams and Ellen Gates Starr rented part of the old Hull mansion near the junction of Halsted and Polk streets, in a dense quarter of Italian, Bohemian, German, Irish, and other immigrant families. Hull-House began with small undertakings, a kindergarten, clubs, classes, a reading party, and grew into a cluster of buildings offering a nursery, a coffee house, a labor museum, music and art, and a gathering place for the neighborhood. It was opened, Addams writes, on the theory that the dependence of classes on each other is reciprocal.
The central chapter reprints her lecture on the subjective necessity for social settlements. Its claim is that the settlement answers a need in its residents as much as in their neighbors. Young people cultivated into oversensitive, unnourished lives feel a fatal want of harmony between thought and action and a longing to share the race life. Addams blends three motives behind the movement: a desire to interpret democracy in social terms, an impulse to aid in the progress of the race, and the Christian movement toward humanitarianism. The settlement, she insists, must stay flexible, tolerant, and grounded in the solidarity of the human race.
Later chapters widen from the house to the city and its reforms. Addams recounts the problems of poverty and the inadequacy of private charity, the labor disputes and economic debates of the 1890s, the first state laws against sweatshop and child labor that Hull-House helped secure, the lives of immigrants and their children, and her pilgrimage to Tolstoy, whose demand that one literally share the poor's hard labor left her uneasy about her own comfort. Across it all she keeps returning to one conviction: that no person's lasting good is secure until it is secured for all, and that the settlement exists to make that solidarity real.